WHEN WILL MY ITEM(S) SHIP?
Ready to Ship items ship within a week.
Ready to ship talisman will also ship within a week. We wait to close all the jump rings until after the sale in case anyone wants the length changed. So, we adjust lengths and we weld all the rings after purchase.
All MTO (made to order) items are made and shipped within 6-8 weeks of being ordered, unless otherwise noted. We get lots of orders for MTO and sometimes supply issues can slow production down a bit, but we do our best to get them out to you in that 6-8 week range.
Small Batch pieces will ship approx 4 weeks from ordering.
A shipping confirmation will be emailed to you when your item ships.
HOW DO I CARE FOR MY JEWELRY?
Sterling silver is a metal that will tarnish and react to its environment. Proper storage can help prevent this. Keeping your silver in an airtight container is best, as the air and humidity can really speed up tarnish. Wearing your pieces as much as possible will help keep them tarnish free- your skins natural oils actually help protect it from tarnish. Polishing occasionally will help remove any dullness or tarnish. Polishing cloths are really great to give your piece a quick polish- available for purchase in the shop!
While we strive to only use the highest-quality materials, how you care for your jewelry will greatly increase its longevity. Especially with talisman. Some stones, more than others, are more susceptible to breakage. Damage can possibly occur to the stone if it is mishandled or if it suffers any trauma—is dropped, bumped, etc. Please remember to remove your jewelry before bathing/showering, swimming, working with harsh soaps, lotions, or any chemicals.
Direct sunlight or extreme temperatures can also cause damage to natural stones. Please be aware of this when storing your pieces.
While we do all I can in the design and construction to make the stone as safe and secure as possible, proper care and respect on your end will ensure it will last.
Due to the talismans' shape/style, please be extra careful, especially. They are completely secure on their own, but mishandling/dropping could easily cause a break to the natural crystals/minerals used.
If your piece needs to be cleaned, we recommend using a mild soap (we use Dr Bronners) with a soft bristle toothbrush.
DO YOU USE RECYCLED/CONFLICT-FREE MATERIALS?
Yes, as much as we possibly can! We purchase my silver from only reputable suppliers that purchase from secondary refiners (they don't mine but work with recycled metals).
We purchase almost all of my stones directly from the miners/miner's families, small family businesses and lapidary artists. We choose to support other artists and individual people. We also do lots of in-house lapidary and purchase lots of our materials locally- much during the gem shows that go on here in Tucson.
All of our shipping box packaging is made from recycled materials, and it is 100% compostable and recyclable. We also reuse packing materials as much as possible!
ARE YOU ACCEPTING CUSTOM ORDERS?
We are not currently accepting custom orders. We do not have a waitlist.
DO YOU OFFER REPAIRS/RESIZING/RE-POLISHING?
Things happen. We do our best to make my jewelry as resilient as possible, but if, for some reason, a piece purchased from us needs repair or a stone replaced, we will do my best to work with you for a solution. Some repairs we cannot accommodate, such as sizing down rings or lengthening cuffs. Feel free to contact us for all inquiries! We do not do repairs on pieces not made by us.
Please refer to the SIZING section for info on resizing.
We offer free polishing/ re-oxidizing (darkening) of any of my pieces free of charge! We just ask that you cover shipping and insurance to and from, and we'll have your piece shining like new in no time!
DO YOU HOLD ITEMS?
We can hold an item for an agreed upon time- only after the item has been listed for at least 24hrs.
POLICIES
RETURNS
Refunds and exchanges are handled on a case-by-case basis. If you are dissatisfied or have any issues at all, please contact us as soon as possible and we can discuss the best option. We do not accept returns or exchanges based on wrong size- please read all descriptions, look at the photographs, and make sure that everything is the correct size- all the info will be listed in the item description.
If any piece is returned, there will be a 15% restocking fee.
Please remember that jewelry care is the responsibility of the buyer. Please take care of your pieces as we cannot be responsible for mishandling.
SHIPPING
We ship out all items as fast as we can- within one week (MTO items require more time as stated in their listings). All US orders over $100 are shipped USPS Priority mail for free, unless another method is selected.
We will combine multiple orders into the same box. If you need separate boxes, please let us know.
All orders will be shipped to the address listed on our orders. Please make sure that this address is correct prior to purchasing.
We cannot be held liable for incorrect shipping addresses.
We purchase insurance through ShipSurance, and all items over $300 are covered. It is important to take pictures of any items/packages that arrive damaged. Without photos, damage claims will not be approved, so please document if there is an issue.
We are not responsible for lost or stolen items.
If an item is marked delivered but you cannot locate, please contact your delivery carrier right away. Often times they can tell you the location it was scanned.
But please reach out to us regarding any shipping problems- info@numiolive.com
If you are not in the US, please know your country's import policies and customs fees, as you are responsible for paying these.
For our full Terms and Conditions please visit here.
Can't find what you're looking for?
Send us an email to tell us what's up and we will get back to you as soon as possible! Be sure to include your order number (if you have one).
Please email us at info@numiolive.com